At Designs By Emily, each product is custom-made with care and attention to detail. Because our items are personalized and made-to-order, we are unable to offer refunds, exchanges, or returns once an order has been placed.

Key Points:

• No refunds or returns will be accepted for change of mind, incorrect choice, or personalization errors provided by the customer.

• Damaged or faulty items: If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos and details. We will review the issue and, if confirmed, provide a replacement at no additional cost.

• Order accuracy: Customers are responsible for ensuring that all names, colours, and specifications are entered correctly at the time of purchase.

• Custom nature of products: As each item is uniquely created, slight variations in colour, size, or finish may occur. These are not considered faults but part of the handmade process.

By placing an order with Designs By Emily, you acknowledge and agree to this No Refund and Return Policy.